Refund Policy- Condition Pro

Refund Policy Last Updated: January 1, 2026

Condition Pro is delivered through third-party platforms (such as the Apple App Store and Google Play Store).

All payments, billing, and refunds are processed by those platforms—not directly by Condition Pro.
1. Subscriptions & Payments

When you purchase a subscription or paid feature: Payment is charged to your app store account at confirmation

Subscriptions automatically renew unless canceled

Pricing and billing terms are shown at checkout

You are responsible for managing your subscription through your app store account settings.

2. Refund Requests

Because purchases are handled by Apple or Google: Condition Pro cannot directly issue refunds

All refund requests must go through your app store Apple App Store:

Request a refund at: https://reportaproblem.apple.com Google Play Store:

Request a refund through your Google Play account:

Open Google Play
Go to Payments & subscriptions
Select the purchase
Tap “Request a refund”

Refund approval is entirely at the discretion of the platform.

3. Free Trials (If Offered)
If Condition Pro offers a free trial:
You will not be charged until the trial ends

Cancel before the trial ends to avoid being billed

No refunds are issued for unused trial time

4. No Partial Refunds

Once a billing period has started:
No partial refunds are provided for unused time

Canceling stops future charges, not current period charges

5. Technical Issues If you experience technical problems:

Contact Condition Pro support first at:

support@automatedstrengthcoach.com

We will make reasonable efforts to resolve issues

Technical issues do not automatically qualify for refunds

6. Fraud or Unauthorized Charges

If you believe a charge is fraudulent:

Contact your app store immediately
Notify Condition Pro at: support@automatedstrengthcoach.com

7. Changes to Refund Policy

Condition Pro may update this Refund Policy at any time.

Continued use of the Service means you accept the updated policy.
Summary All payments go through Apple/Google Refunds are controlled by those platforms

Cancel anytime to stop future charges

No partial or retroactive refunds

2. Data Collected

Without limitation, any of the following Data may be collected:
  • 2.1 name;
  • 2.2 date of birth;
  • 2.3 job title & profession;
  • 2.4 contact information such as email addresses and telephone numbers;
  • 2.5 demographic information such as post code, preferences and interests;
  • 2.6 financial information such as credit / debit card numbers;
  • 2.7 IP address (automatically collected);
  • 2.8 web browser type and version (automatically collected);
  • 2.9 operating system (automatically collected);
  • 2.10 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
  • 2.11 Cookie information (see Clause 10 below).

3. Our Use of Data

  • 3.1 Any personal Data you submit will be retained by Automated Strength Coach for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
  • 3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
  • 3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
  • 3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
  • 3.4.1 internal record keeping;
  • 3.4.2 improvement of our products / services;
  • 3.4.3 transmission by email of promotional materials that may be of interest to you;
  • 3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services

Automated Strength Coach may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Automated Strength Coach requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

5. Changes of Business Ownership and Control

  • 5.1 Automated Strength Coach may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
  • 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

  • 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  • 6.1.1 use of Data for direct marketing purposes; and
  • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

  • 7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
  • 7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

8. Accessing your own Data

  • 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
  • 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.

9. Security

Data security is of great importance to Automated Strength Coach and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Changes to this Policy

Automated Strength Coach reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Contacting Us

If there are any questions regarding this privacy policy you may contact us at dlogan@automatedstrengthcoach.com
Created with